商务英语1000必备单词 Unit 12 Customer Complaints 客户投诉（MP3+lrc）

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[00:02.26]apologize 	抱歉；致歉apologize 	抱歉；致歉
[00:04.70]We apologize for our mistake.	我们对所造成的错误致上歉意。
[00:07.27]break down 	故障
[00:09.10]The printer is always breaking down.	这台印表机老是故障。
[00:11.88]claim 	（保险）理赔；费用申请
[00:13.29]The claim was not approved by the insurance company.	保险公司并未核准这项理赔。
[00:16.83]complaint 	抱怨；不满
[00:18.60]Let's begin with the recent complaints about customer service that we've received.	我们就从最近客服部所接到的客诉开始讨论。
[00:23.96]criticism 	批评
[00:25.62]The online auction company has been under intense criticism lately.	这家线上拍卖公司近来饱受严厉批评。
[00:30.85]defective 	瑕疵的；有缺陷的
[00:32.39]You can get refunds on any damaged or defective merchandise.	任何损坏或瑕疵商品皆可退款。
[00:37.65]feedback 	意见反映
[00:39.12]I'm interested to hear your feedback regarding our products.	我想听听您对我们产品的意见。
[00:43.32]improve 	改进；改善
[00:44.85]What could we do to improve our service?	我们能做什么来改善服务品质？
[00:48.55]invalid 	无效的
[00:50.10]Your warranty is invalid without an official registration stamp.	您的保修单没盖官方注册章所以无效。
[00:54.84]price list 	价目表
[00:56.41]We had some internal problems with the price list.	我们公司内部在价目表上出了问题。
[01:00.55]product quality 	产品品质
[01:02.33]Your product quality is terrible.	你们的产品品质很差。
[01:05.58]purchase 	购买
[01:06.97]We can send you a shipping label so that you can return your purchase at no extra charge.	我们会寄给你一张出货标签，这样你就可以免费退货。
[01:13.21]refund 	退费
[01:14.43]I want a full refund.	我要全额退费。
[01:16.84]replacement 	更换
[01:18.59]If it doesn't work then we can give you a replacement or a refund.	如果不能用的话我们可以帮你换一台或退费。
[01:23.46]warranty 	保修单；保修期
[01:25.32]I bought your three-year warranty, but I don't really understand this term.	我跟你们买了三年保修期，但有个条款我不是很清楚。

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商务英语1000必备单词 Unit 12 Customer Complaints 客户投诉（MP3+lrc）