a: excuse me...
b: yes, sir. how may i be of service?
a: i would like to return this item... are refunds allowed?
b: certainly. the customer is always right, we are here to serve you. is there a reason that you would like to return it? did
you have problems with our product or services?
a: no, no... it was just the wrong size.
b: would you be interested in an exchange as opposed to a refund? i think i can help you to find the appropriate size.
a: no. i would rather just return it.
b: sure, no problem. do you happen to have the receipt?
a: yeah, right here.
b: ok, just a moment, please. here you are, i need you to sign here, please. and here is your refund. is there anything else
i can help you with?
a: no, thank you.
b: you're welcome. have a nice day!
打扰一下...
是的,先生,需要什么服务吗?
我想把这个东西推掉...可以退款吗?
当然可以.顾客总是对的,我们随时为您服务.为什么要退掉?您对我们的产品和服务有什么问题吗?
不,不是的...只是大小不合适.
那你想调换一下还是要退款?我想我能帮你找到合适的尺寸.
不用了.我还是想退掉.
当然可以,没问题.你带收据了吗?
带了,在这儿...
好的,请等一下.给您,请在这里签字.这是你的退款.还有什么需要我帮忙的?
没有了,谢谢你.
别客气.祝你一天都开心!
refund:a sum of money that is paid back to you, especially because you paid too much or because you returned goods to a
shop/store 退款;返还款;偿还金额
a tax refund 税金退款
to claim/demand/receive a refund 要求／接受退款
if there is a delay of 12 hours or more, you will receive a full refund of the price of your trip. 如果耽搁达到或超过 12 小时
,你会得到旅费全额退款.
as opposed to:used to make a contrast between two things (表示对比)而,相对于
200 attended, as opposed to 300 the previous year. 出席的有 200 人,而前一年是 300 人.
this exercise develops suppleness as opposed to(= rather than)strength. 这项锻炼不是增强力量,而是增强韧性的.
receipt:a piece of paper that shows that goods or services have been paid for 收据;收条 countable ~ (for sth)
can i have a receipt, please? 请给我开个收据,好吗?
to make out(= write)a receipt 写收据