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牛津商务电话英语教程 Unit 02 The Right Person 找对人(练习 )MP3+字幕
[by:www.pronounceword.com] [00:00.79]Unit 2 Exercise 1 练习1 [00:06.14]Listen to the openings to a variety of calls. 听下列不同的电话录音。 [00:10.42]Extract one 录音片段一 [00:18.02]A: Barnett & Freebairn, how can I help you? ・Barnett & Freebairn公司,有什么可以帮您? [00:20.74]B: I'm phoning about your new range of wall hangings. 我想询问你们壁挂的新报价。 [00:23.14]A: Oh yes, madam. We've got them in stock now. 哦好的,女士。我们现在有存货。 [00:25.65]B: Good. At this stage, I just wanted to ask about the prices. 很好。眼下我想先了解下价格。 [00:29.27]A: Fine, well, they start at ?1,550 … 好的,最低价是1550美元。 [00:34.95]Extract two 录音片段二 [00:41.65]A: Hello, Bergman Brothers. Matthew Bond speaking. 你好,Bergman兄弟公司。我是Matthew Bond。 [00:44.62]B: Hello, this is Jennie Morris from Savilles. I'd like to speak to someone about an order. 你好,我是Savilles公司的Jennie Morris。我想跟人讲下订货的事。 [00:50.53]A: Just a moment. I'll put you through to Customer Sales. 稍等。我把你转到客户销售那里去。 [00:56.99]C: Customer Sales. Alison Peacock speaking. 客户销售,我是Alison Peacock。 [00:59.44]B: Hello, this is Jennie Morris from Savilles. I'd like to place an order for your top-of-the-range sports coats … 你好,我是Savilles公司的Jennie Morris。我想订购你们公司的高级运动外套… [01:07.40]Extract three 录音片段三 [01:14.22]A: Communicon International. How can I help you? 国际通讯公司。请问有什么可以帮您? [01:16.78]B: Could you put me through to your Sales Department? 能帮我转到销售部吗? [01:18.60]A: Certainly. Could I have your name? 当然。能登记您的名字吗? [01:20.37]B: Yes, it's Philpott, Douglas Philpott. 好的,我是Douglas Philpott。 [01:22.29]A: Right, Mr Philpott, I'm putting you through. 好的,Philpott先生,我这就帮您转过去。 [01:24.31]C: Susan Pritchard speaking. 我是Susan Pritchard。 [01:29.14]A: Good morning. This is Douglas Philpott. I'm calling about an order. 早上好。我是Douglas Philpott。我想问下我的订单。 [01:32.36]I ordered a new printer from you nearly three weeks ago and I haven't received it yet. 大约三周前我从你们这里定了一台新的打印机,但是到现在我都没有收到。 [01:35.98]C: I'm sorry to hear that, Mr Philpott. Let me just get some more details. What was the date of the order? ・Philpott先生,很抱歉听到这个消息。让我了解下更多的细节。这个订单的日期是? [01:44.61]Extract four 录音片段四 [01:50.85]A: Peterlee Promotions. Dawn James speaking. ・Peterlee Promotions公司。我是Dawn James。 [01:54.22]B: This is Pierre Menton. I'd like to speak to Roger Borham, please. 我是Pierre Menton,我想和Roger Borham通话。 [01:58.23]A:Just a moment. 请稍等。 [02:02.93]C: Hello, Sally Rogers. 你好,我是Sally Rogers。 [02:04.62]B:Could you put me through to Roger Borham, please? 你能把我转给Roger Borham吗? [02:06.89]C: I'm afraid Mr Borham's not in today. Who's speaking, please? 我恐怕Borham先生今天不在公司。请问你是哪位? [02:10.91]B: This is Pierre Menton from Unilex. 我是Unilex公司的Pierre Menton。 [02:13.76]C: Good morning, Mr Menton. Can I take a message for Mr Borham? 早上好,Menton先生。我可以帮你转告Borham先生吗? [02:17.72]B: Yes. Could you tell him that I won't be able to manage our Friday meeting? 好的。你跟他说,我没办法管理周五的会议了, [02:21.95]I'm going to have to stay longer in Italy than I expected. I'll call him next week to arrange another date. 我得在意大利多留几天。下周我会打电话给他定好下次的时间。 [02:26.66]C: That will be fine. He's back in the office on Monday and I'll make sure he gets the message. 那很好。他周一会回公司,我确定他会收到你的留言。 [02:33.42]Extract five 录音片段五 [02:36.79]A: Peter, I've got someone on the line from Freshfield's. Do you want to speak to them? ・Peter,有Freshfield公司的人在线上,你要跟他们通话吗? [02:40.95]B: Not really, but I suppose I ought to. 不是很想,但是我觉得我得跟他们谈谈。 [02:43.03]A: OK, I'll put her through. 好的,我把她接进来。 [02:45.22]B:Peter Bracewell speaking. 我是Peter Bracewell。 [02:49.81]C:Good morning. This is Pamela Rivers from Freshfield's. I'm just phoning to tell you about some special offers we have this autumn. 早上好。我是Freshfield公司的Pamela Rivers。我打电话是想告诉你有关我们公司今秋的一些特价优惠。 [02:57.25]B:I see. Well, I'm a bit busy right now. 我知道了。好的,我现在有点忙。 [03:00.39]C: Of course. I won't take a moment. 当然,我不会打扰很久的。 [03:05.40]Exercise 3 Sounds and meeting 练习3 声音和含义 [03:09.07]a Listen to Gregg Anderson's call with Nick Delwin. Underline the words which are stressed. ・a 听Gregg Anderson和Nick Delwin之间的通话,在重读的单词下划线。 [03:23.18]NICK: Hello, Nick Delwin. 你好,我是Nick Delwin。 [03:24.24]GREGG: Hi, Gregg Anderson here, Helen Turner's assistant at Odyssey Promotions in New York. 你好,我是Gregg Anderson,纽约Odyssey Promotions公司Helen Turner的助理。 [03:28.38]NICK: Oh, yeah, hello. 哦,你好。 [03:29.29]Gregg: Helen asked me to start making the arrangements for your visit and I'd like to go over a few of the details with you. ・Helen要求我开始安排你的来访,我想就几个细节与你探讨下。 [03:34.59]NICK: Good, so things are moving forward. 好的,那么事情都在继续向前哦。 [03:36.81]Gregg: They certainly are. There're three things I'd like to go over with you - the hotel, the exhibit, and of course the reception. 当然。我想跟你探讨三件事情―宾馆、展览会,当然还有招待会。 [03:43.83]Is this a good time to talk? 你现在时间方便吗? [03:45.81]NICK: Well, actually, Gregg, I've handed over all the arrangements to Diane Davis, my assistant. 嗯,Gregg实际上我已经把安排的事情交给我的助理Diane Davis去办了。 [03:50.06]She's going to be looking after things from this end. 她正准备处理这些事情。 [03:52.22]GREGG: Oh, great. Could you put me through to her? 很好。你能把我转给她吗? [03:53.95]NICK: Sure. Just a moment. 当然。稍等。 [03:55.58]GREGG: Thanks. 谢谢。 [03:58.04]DIANE: Diane Davis. 我是Diane Davis。 [03:58.93]NICK: Diane, I've got a Gregg Anderson on the line. He works for Odyssey Promotions over in New York. ・Diane,现在Gregg Anderson正在线上,他是纽约Odyssey Promotions公司的, [04:03.86]He's done some preliminary planning for our trip. Can I hand him over to you? 他现在正为我们的行程做些前期准备。我把他转给你行吗? [04:07.66]DIANE: Yes, of course. 好的,当然可以。