BBC商务英语口语课堂商务谈判4-4：Difficult Clients 难搞的客户（MP3）

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[00:00.29]4-4 Negotiations: Difficult Clients	讨论：难搞的客户
[00:00.54]Clip 1	片段1
[00:00.91]Angela: Hello, I'm Angela, I'm the customer services manager. 	安吉拉：你好，我是安吉拉，客户服务经理，
[00:03.64]Would you like to come with me and come and take a seat and you can explain to me what actually is the problem?	您能过来坐下跟我解释一下到底是什么问题吗？
[00:08.45]Alison: Okay, okay, fine.	艾莉森：好的，好的，可以。
[00:10.31]Angela: Can I take your name?	安吉拉：能告知一下您的名字吗？
[00:11.49]Alison: Yes, my name's Alison. 	艾莉森：我叫艾莉森。
[00:12.91]Angela: Okay. Alison, if you'd like to make yourself comfortable. 	安吉拉：好的，艾莉森，您可以放松一下。
[00:15.54]As I said, I am the customer services manager and I'd like to help you. 	我是客户服务经理，很乐意帮您。
[00:18.54]I understand you are having a few problems. 	我理解您遇到一些问题，
[00:20.59]Would you like to just explain from the beginning what's happened?	您能从头解释一下发生了什么事情吗？
[00:23.58]Alison: Well, yes. 	艾莉森：好的，可以。
[00:24.29]I've just come back from one of your holidays. 	我刚从你们安排的度假回来，
[00:26.84]I went to Crete, in Greece, 	去了希腊克里特岛，
[00:28.75]got back last week and the whole thing was a disaster.	上周回来的，整个旅程糟透了。
[00:32.74]Angela: Would you like to just explain from the beginning what's happened?	安吉拉：您能从头解释一下发生了什么事情吗？
[00:35.53]Alison: Well, yes. To start with, when we got to the airport in, in Crete, 	艾莉森：好的，刚开始我们到了克里特岛的机场，
[00:40.45]we had a two-hour wait on the coach, 	我们等了两个小时，
[00:43.30]I think there was a delayed flight or something, and.. and...	我以为飞机晚点了，然后...然后...
[00:46.30]Angela: ...Right, that's quite possible…	安吉拉：...是的，这很有可能...
[00:46.69]Alison: ...Yes... And I just can't work out why you didn't take us to our hotel 艾莉森：・・・.是的・・・我只是想不通你们为什么不带我们去旅馆
[00:51.25]and then come back to the airport to pick up the people from the delayed flight.	然后再回来接晚点飞机上的人们。
[00:54.99]Angela: Right, I'm sorry for that wait. 	安吉拉：嗯，很抱歉让您久等了。
[00:56.51]I don't know what the problem was. 	我不知道出了什么问题。
[00:59.56]You mentioned a delayed flight there. 	您提到了晚点的航班，
[01:02.31]As you can imagine, you probably weren't the only family on the coach waiting, 	可以想一下，您应该不是唯一等待的人，
[01:08.07]and to ferry people to and from resort to the airport would have been a lot of extra work 	把顾客从旅馆带到机场会增加很多额外工作，
[01:14.22]and they like to try and keep everybody together who are going on the same flight. 	他们是想让所有坐同一班飞机的人待在一起。
[01:18.00]I can actually look into that for you … 	我可以实际帮您查一下・・・
[01:21.14]Clip 2	片段2
[01:24.00]Karen: Hello!	凯伦：您好！
[01:24.90]Mark: Hello, can I speak to despatch, please?	马克：你好，能帮我接一下派送部吗？
[01:26.74]Karen: You're through to despatch.	凯伦：已为您接到派送部了。
[01:27.92]Mark: Right. Well, I phoned two days ago to say that I hadn't received delivery of my order 马克：好的，我两天前有打过电话说我没有收到订单递送，
[01:32.01]and I'm ringing again to say it still hasn't arrived. 	我现在打电话是想说我还没有收到。
[01:34.96]Karen: Can I just take your name please?	凯伦：能说一下您的名字吗？
[01:36.68]Mark: Yes, it's Mark Anderson.	马克：是的，是马克.安德逊。
[01:39.05]Karen: Ah! I think there's been a problem with that order, Mr Anderson.	凯伦：啊！安德逊先生，我想订单可能有些问题。
[01:42.92]Mark: What kind of problem?	马克：什么问题？
[01:44.53]Karen: Oh, I don't know offhand. 	凯伦：哦，我不能马上知道，
[01:46.06]Let me check for you. 	让我给您查一下。
[01:50.08]Yes, part of the order didn't arrive here at the depot, 	是的，部分单子还没有到仓库，
[01:53.53]so I couldn't send it out until we'd received everything.	所以我们只能收到所有单子之后才能给您寄出。
[01:56.98]Mark: Well, surely that was your problem to sort out without my having to call you back - again. 	马克：呃，很明显在没有我给你们回电话之前就分类是你的错误。
[02:01.68]I did phone and draw your attention to this a couple of days ago. 	我确实为此事几天前给你打过电话了。
[02:04.15]Look, I placed this order weeks ago. 	看，我几周前就已经排好顺序了，
[02:07.05]I'm sorry, it's just not good enough. 	很抱歉，只是不够好。
[02:08.66]Karen: Yeah, I'm sorry about this, Mr Anderson.	凯伦：嗯，对此我很抱歉，安德逊先生，
[02:10.59]I'm sorry for the inconvenience, 	给你带来了不便，
[02:11.86]but I can assure you we'll do everything we can to send it out to you today.	不过我保证我们会尽力今天给您寄出的。
[02:16.07]

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BBC商务英语口语课堂 商务谈判4-4：Difficult Clients 难搞的客户（MP3）

BBC商务英语口语课堂商务谈判4-4：Difficult Clients 难搞的客户（MP3）