dialogue 1
f: hello, welcome to prise star hotel. how may i do for you?
m: hi, yes, i have a reservation. my secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.
f: and what name of reservation made under?
m: it should be under steve johnson.
f: mmm, let me see, it seems there is no johnson listed for a room for tonight, is there any other name that you reservation list under？
m: no, here is the confirmation number, would that help? it is 898007,i had the room booked with a visa cord card.
f: ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, i just need to see some identification and the credit card you booked the room with if you don’t mind.
m: sure, here it is. would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?
f: there is a continental breakfast buffet from 6:00am to 10:00am, it’s in the lobby.
also you can settle your bill in the morning, but we require a 20% deposit upfront, but i can just keep a record of your credit on file. ok, i’ve got you all set up if you could just sign here, and initial here, here is your room key, anything else i can do for you?
m: yes, could you call me a taxi please?
讲解
book: to make arrangements to stay in a place, eat in a restaurant, go to a theatre etc at a particular time in the future 预约，预定
i'd like to book a table for two for 8 o'clock tonight. 我想订一张今晚8点的两人餐桌。
reservation: an arrangement for a seat on a plane or train, a room in a hotel, etc. to be kept for you
i'll call the restaurant and make a reservation. 我要给饭店打个电话预定座位。
we have reservations in the name of grant. 我们是以格兰特的名字预定的。
check out: 结帐离开
mrs hyde has checked out this morning.
海德夫人今天上午已经结帐走了。
initial: (姓名或组织名称等的)首字母
he carved his initials on the wall.
他将他名字的首字母刻在这墙上。
dialogue 2
m: excuse me, can you help me? i would like to change rooms if possible, i couldn’t sleep at all last night, because the people in the room next to mine were making a lot of noise, also if at all possible, i’d like a room that doesn’t overlook the street, between the noisy neighbors and the highway outside, i didn’t sleep a wink.
f:i am so sorry to hear that sir, let me check and see what is available, what room are you in now?
m:i’m on the 6th floor, room 698,i’v had many problems with that room, just this morning, i called someone up to fix the light fixture in the bathroom, it didn’t work, and it still doesn’t work.
f:oh,dear, well,it looks like we have a few rooms available, can i put you into a room on the 17th floor? it has a balcony and it doesn’t face the highway.
m: ok, that would be very nice! what do i need to do to transfer?
f: let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges to your previous room. then i can hook you right up to room 1780.
m: mmm, i don’t think the charges are right, can you explain them please?
讲解
overlook: 眺望;俯瞰
the house on the hill overlooks the valley.
小山上的房子俯瞰着山谷。
fix: 修理;校准;整理;收拾
we are going to have the tv fixed.
我们要请人把电视修好。
face: 面向;正对
the building faces the big river.
这房子面向着大河。