dialogue 1
a:hello,thank you for calling bradford and sons. this is tracy speaking,how may i help you?
b:hello.i would like to speak to your director of human resources,ms.jenkins,please.
a:just a moment.i'll check to see if she is at her desk.may i tell her who is calling?
b:this is bill burton from milford insurance,i'm calling in regards to our meeting next tuesday.
a:thank you,mr.burton.can you please hold for a moment?i'll check to see if she is available.
b:no problem.
a:i'm sorry,ms.jenkins is away from her desk.she has already left for lunch.
would you like to leave a message for her?
b:yes,please have her return my call when she returns to the office.it's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.
a:i'm sorry,i didn't quite catch that,could you please repeat the number?
b:no problem,my office number is 635-8799,tell her to ask for extension 31.
a:i'm sorry,mr.burton,just to confirm,your name is spelled b-u-r-t-o-n,is that correct?
b:yes,and i represent milford insurance.
a:i wil make sure ms.jenkins receives your message and returns your call before 3pm this afernoon.
b:thank you very much.
dialogue2
a:hello,pasadena inn,this is sandy,how may i direct your call?
b:i'd like to speak to someone about reservations.
a:i can help you with that.what date would you like to make a reservation for?
b:we'll be arriving may 12th ,but i would like to make reservations for penthouse.
a:oh,i'm sorry sir,i only handle bookings for our standard rooms.the person you need to speak with is tony parker,he makes all the arrangements for our executive accounts.unfortunately,he's not here right now.can i take your name and number and have him get back to you?
b:when do you expect him back in?
a:he'll be out all afternoon,he might not be able to return your call until tomorrow,will that be alright?
b:yes.i suppose.my name is sam darcy.he can contact me at 660-843-3235 .
a:could you please spell your last name for me?
b:sure.it's d-a-r-c-y.
a:okay.mr darcy,and your phone number is 660-843-3233 ?
b:that's 3235.
a:sorry!3235.great.i'll have tony call you first thing tomorrow morning.