酒店英语口语一听就会Chapter 2-5-1 投诉服务常用表达投诉（MP3+字幕）

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[00:00.66]A:No.The pillow cases are stained and the bathtub is not clean.There are no towels in the bathroom.	不好。枕头套是脏的，浴缸也是脏的。而且卫生间里也没有浴巾。
[00:16.52]B:I'm terribly sorry to hear that.I'll attend to it right away.We usually check every room before guests move in.	很抱歉有这种事情。我马上来处理。通常我们在每个顾客住进之前都要检查每个房间的。
[00:25.70]But we have been extremely busy with a large conference.What's more,it's the peak season.不过我们现在正忙于一个大型会议。再说，现在是旺季，
[00:31.99]We might have overlooked some points.I'll send a chambermaid to your room right now.我们可能忽略了一些细小的地方。我马上服务员去您房间。
[01:02.85]That's not all. The worst thing is that the water closet is clogged and when I flushed it, it overflew.	还有呢，最糟糕的是抽水马桶堵住了。我一冲水，水就冒出来。
[01:10.81]Oh, dear, we are terribly sorry for all this mess. You see, the hotel has just opened and the kinks haven't been worded out yet. 	噢，天啊。我们非常抱歉您的卫生间给弄成这个样子。是这样的，我们饭店刚刚开业，设备中的各种毛病还没有完全处理好。
[01:22.93]So if you please get your luggage ready, we will move you to another room. 所以请您把行李整理好，我们把您安排到别的房间去。
[01:27.27]I'll send a porter up to your room and help you with the luggage.我派一个行李员去帮您搬行李。

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酒店英语口语一听就会Chapter 2-5-1 投诉服务常用表达 投诉（MP3+字幕）

酒店英语口语一听就会Chapter 2-5-1 投诉服务常用表达投诉（MP3+字幕）