登记入住酒店后，领班却没把行李送到房间，打电话到前台询问时与领班的英语对话。
B:
This is the Bell Captain's Desk.May i help you?
这是领班服务台。需要我帮忙吗？
G:
Yes,i've been waiting for my bags to be sent up for the last half hour.Where are they?
是的，我一直在等我的包裹，半小时就该送到的，但是现在还没送到。
B:
I'm very sorry to hear that,ma'am.May i have your name and room number,please?
对不起，太太.请问您的姓名和房间号？
G:
Yes,it's Miss Marshall,Room 1101.
好的，马歇尔，1101房间。
B:
How many pieces did you have,Miss Marshall?
你有多少件行李，马歇尔小姐？
G:
Two suitcases and a shoulder bag.
两个手提箱和一肩袋。
B:
Could you describe them,please?
你能描述一下他们吗？
G:
The suitcases are pale blue and the shoulder bag is dark brown.
手提箱是浅蓝和肩袋是深褐色。
B:
Are there name tags attached to them, Miss Marshall?
马歇尔小姐，行李上有标签吗？
G:
Yes,they all have tags on them.
是的，每件行李都有标签。
B:
We are very sorry for the delay, Miss Marshall. I'll check immediately and call you back...
对于我们的耽搁非常抱歉，马歇尔小姐。我立即检查，然后给你回电话...
B:
This is the Bell Captain.Your bags are on the way now. We are very sorry for the inconvenience.
这是领班，您的行李给你送过来了，我们很抱歉给您造成的不便。
G:
I see,all right.Thank you!
知道了，没关系，谢谢你！