话题56 改变预约
预订工作属于前厅部，预订员在大厅前台工作。其职责包括回答有关预订房间的咨询，给客人订房间和具体安排房间。还负责办理预订、取消预订、改变预订等。
英语情景会话
A: Good morning. Ru Jia Hotel, Room Reservation. Can I help you?
A：早上好，如家客房预订部。需要我为您服务吗？
B: Yes. This is Peter calling from New York,I have to change the date of reservation.
B：是的。我是彼得，从纽约给你们打电话，我得改变预订时间。
A: How and in whose name has the reservation been made?
A：是以谁的名字，什么方式预订的？
B: By telephone and in my name.
B：以我的名字，电话的方式预订的。
A: Please wait a moment.I'II check it in the computer. Thanks for your waiting. You've booked 10 standard rooms for trade negotiation for March 5th, 6th and 7th,is it correct?
A：请稍等。我查一查电脑。谢谢您，让您久等了，您在3月5日至7日为贸易谈判预订了10个标准间，是这样吗？
B: Right, but the negotiation has been postponed until 5th to 7th of April. Do you think it's possible for us to change the reservation?
B：是这样，但是谈判推迟到4月5日至7日。你认为我们能够改变预订吗是？
A: Let me check the reservation list. Fortunately, we have just 10 standard rooms available for the three days.
A：我查一查预订单。太好了，那三天正好有10个标准间。
其他常用英语口语表达
l am afraid I have to cancel the reservation l made yesterday.
恐怕我必须取消昨天的订房了。
Is it possible for me to cancel a reservation?
我是否可以取消一项预约呢？
I'd like to change Mr. Jackson's reservation from April4 for 4 nights.
我想更改杰克逊先生自4月4日起4晚的预约。
I've changed your reservation for February 14th.
我已更改了您2月14日的订房。
I would like to change the date to July l0th and I would like to stay for 5 nights.
我打算把日期改到7月10日，住5个晚上。
常用英语词汇表达
reservation 预订
postpone 延迟
cancel 取消
kind 种类
change 改变
date 日期