Lesson l: Taking a reservation over the phone.
第一课： 接受电话预定房间(1)
在第一部分中，您要学习如何通过向客人做自我介绍及如何用英语表达“早晨好”、“下午好’’和“晚上好’’这样的词语，您还要学习如何表达日期及英语字母的国际无线电标准拼读方式。另外在这一课中您还可以学习及练习如何正确地称呼客人和“是’’这个词汇的正式用法。
在这一部分的对话，您要学习如何接受电话预定房间，请听酒店前台接待员利奥是如何
Leo: Hi, l'm Leo
接受杰克伟博中年但是未婚的女儿蒙纳
Mona: Hi, l'm Mona White
及蒙纳的父亲杰克伟博
Jack: Hi, l'm Jack Webber.
现在让我们听接受电话预定房间的对话
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,I'd like to book two rooms for myself and my father.Could you tell me the cost of a single room per night?
Leo: Certainly.A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28tri of September.
Leo: Arriving the 25th of September and leaving on the 28th? Threenights?
Mona: That's right.
Leo: Just a minute please.
我们一起来听听利奥是怎么接听电话的
Listen to Leo's greeting with translation..
利奥： 早晨好，这里是广场酒店，我是利奥
Leo: Plaza Hotel, good morning. Leo speaking.
茌英语中，在中午十二点之前我们问候对方时都可以说GOOD
MORNING，而在中午十二点之后到天黑之前我们都可以说GOODAFTERNOON，而在天黑之后到午夜十二点之前这段时间内，我们就要说GOOD EVENING了，请注意，您绝不可以把GOOD NIGHT当作问候语来使用，因为这个词组是人们在晚间表达再见的一种说法。请和我一起来练习：
Good morning
Good afternoon
Good evening
我们一起来听听利奥是怎么说的
Leo: Plaza Hotel, good morning. Leo speaking.
利奥： 早晨好，这里是广场酒店，我是利奥
在接听电话时，英语中比较正式地说明自己姓名的方式是在自己的姓名之后加上“SPEAKING"这个词，请听录音并跟着练习
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber speaking
现在请听新的一段对话，我会将这段对话翻译成汉语
Mona: Could you tell me the cost of a single room per night?
蒙纳： 您能告诉我每个房间每晚的收费是多少吗？
Leo: Certainly.A single room is $120 dollars American, per night.
利奥： 没有问题，每个房间每晚的收费是一百二十美元。
请注意听
Leo: Certainly.
利奥： 没有问题
在这里， CERTAINLY是YES的另外一种比较正式的说法，请注意听并跟着重复
Certainly
Certainly
在称呼男性客人时，我们要在他的姓前面加上SIR或者MR.而在称呼女性客人时则要在她的姓前面加上MADAM成者MS.请注意听并跟着重复
Certainly，sir.
Certainly，Mr Webber.
Certainly, madam.
Certainly, Ms White.
请注意收听下一段对话及翻译
Leo: And when would you like the rooms?
利奥： 您要什么时候入住？
Mona: From the 25th to the 28tri of September.
蒙纳： 入住时间九月二十五日，离店时间为九月二十八日。
Leo: Arriving on the 25tri of September and leaving on the 28tri?Three nights?
利奥： 入住时间九月二十五日，离店时间是二十八日，您一共住三天，对吗？
Mona: That's right.
蒙纳： 正确
Leo: Just a minute please.
利奥： 请稍候
在表达月和日的时候，我们是这样说的：THE SECOND OF JULY或者JULY SECOND，请注意听并跟着重复
The second of July
July second
好，接下来请听对话。请注意，在利奥的讲话之后会有一段间隔以便您重复他的话
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes,I'd like to book two rooms for myself and my father.Could you tell me the cost of a single room per night?
Leo: Certainly.A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28tri of September.
Leo: Arriving the 25th of September and leaving on the 28th?
Leo: Three nights?
Mona: That's right.
Leo: Just a minute please.
您现在收听的是澳广广播电台制作的“旅游业英语”
第一课： 接受电话预定房间
Lesson l: Taking a reservation over the phone.
请注意收听新的一段对话的生词与表达方式
Leo: Just a minute please.Yes, we have rooms available then. You require two singlerooms?
Mona: Yes, thank you.
Leo: Can l have your name please?
Mona: My name is Mona White.
Leo. And your father's name, Ms White?
Mona; Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double Bfor Bravo
诸注意听利奥是怎样请客人稍候的
Leo:Just a minute please.
利奥： 请稍候
请您跟着说
Just a minute please.
Just a minute please.
请再听一次这段新的对话及汉语翻译
Leo:Yes, we have rooms available then. You require two singlerooms?
利奥:噢，这段时间有房间，您需要两个单人房间对吗?
Mona:Yes, thank you
蒙纳:对，谢谢
Leo:Can I have your name please?
利奥:请问您的姓名?
Mona:My name is Mona White.“
蒙纳:我的名字是蒙纳怀特
Leo:And your father's name, Ms White?
利奥:J环特女士，您父亲的姓名是……?
我们再一起来学习一些称呼他人头衔的用法。如果一个人介绍他自己是医生“DOCTOR”或者教授“PROFESSOR"，那么你就可以在称呼他们时在他们的姓名前面使用这些头衔，而不必称呼他们为先生、女士或者小姐。
Certainly, Mr Webber.
Certainly, Doctor Brown.
Certainly, Ms White.
Certainly, Professor Black.
Certainly, Mrs Green.
请继续听这段对话和汉语翻译
Mona:Jack Webber.
蒙纳:杰克伟博
Leo: Could you spell the surname please?
利奥： 请告诉我如何拼写您父亲的姓好吗？
Mona: Sure. W-E-double B-E-R.
蒙纳： 没有问题，拼法是W，E，两个B，E，R。
Leo: Double-P for Papa?
利奥： 是两个P，也就是PAPA的第一个字母吗？
Mona: No, double Bfor Bravo
蒙纳： 不对，是两个B，也就是BRAVO的第一个字母
在英语中有些字母的发音非常接近，例如P，B，F和S，特别是在电话通话中更是如此。所以掌握如何使用英语字母的国际无线电标准拼法是非常有益处的。请听下列示范并跟着重复
A for Alfa.
B for Bravo.
C for Charlie.
D for Delta.
E for Echo.
F for Foxtrot.
G for Golf.
H for Hotel.
1 for India.
J for Juliet.
K for Kilo.
L for Lima.
M for Mike.
N for November.
O for Oscar.
P for Papa.
Q for Quebec.
R for Romeo.
S for Sierra.
T for Tango.
U for Uniform.
V for Victor.
W for Whiskey.
X for X-ray.
Y for Yankee.
Z for Zulu.
Leo: Just a minute please.
Yes, we have rooms available then.
You require two single rooms?
Mona: Yes, thank you
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father's name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
结束这一课之前请再听一遍下面的这些短语，希望它们有助于您记
住我们今天所学的一些内容
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.