94.衣服没有被及时送回
Clerk: Room service.What can I do for you?
柜台服务员：客房部。我能为您做什么吗？
Guest: This is room 2012.Where is my laundry?You promised to send to me this moming.
客户：这是房间2012。我送洗的衣服呢？你们承诺今天早晨会送来的。
Clerk: Well,let me check for you.l am sonry,sir.they mistook your order as a normal one.Actualty it's an express laundryis that nght?
柜台服务员：让我查一下o很抱歉，先生o工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗？
Guest: Yes.I ordered the express service．
客户：是的，是要求速洗的。
Clerk: Sir.we are tembly sorry for that.We will refund the charge and send your laundry to your room 3 hours later.ls that all right?
柜台服务员：先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢？
Guest: That，s fine.
客户：可以。