95.抱怨服务态度不好
Guest:I have acomplain to make.l've just boon badly treated by a rudo maid.
客户：我有些不满。一个无理的服务员刚才对我很粗暴。
Clerk: Well,we are sorry to hear that.May I havo your name and room number? We will deal with the matter right now.
柜台服务员：很抱歉。能告诉我您的姓名和房间号吗？我们会立刻处理这件事情。
Guest: Ted．room 2012.
客户：泰德，房间号是2012。
Clerk: Mr. Ted,l have to apologize for that and I assure you it won't happy again.
柜台服务员：泰德先生，我们对刚才的事情向您道歉，我向您保证这样的事情不会再发生了。
Notes:
complain n.抱怨
rude adj.无礼的，粗鲁的
deal with 处理