english at work 白领英语 episode 34: the business trip
bbc白领工作英语第 34 集：出差 商业面谈客套语
anna: (at the airport) tom, could you let go of my hand?
tom: sorry, it's just i get nervous flying.
anna: well, we've landed in marseille now so you're safe… oh, i like your passport photo.
tom: oh do you?
anna: i didn't know your middle name was stanley.
tom: yup, after my great-great-grandfather.
anna: really? come on, we need to get a taxi. taxi! taxi!
narrator: hello again. anna 和 tom 这次出差可是身负重任，他们必须签下法国客户的订 单。这家客户最近收到另一家公司给的报价，要比 tip top 公司的报价低， 所以客 户要跳槽了。anna 这次必须说服客户 tip top 的产品可是质量最好的。anna, 你有 信心吗？
anna: not really. it was ok speaking to them on the phone but seeing them faceto-face is quite scary.
narrator: you'll be fine. 保持冷静。客户肯定会很高兴你们特地到他们公司拜访。你要告诉他 们谢谢他们能抽出时间来接见你们，然后重新概括一下你们电话上说的那些内容。
anna: oh yes – beat the price of the competitor but get them to make a bigger order.
narrator: 对了，告诉他们订单越大，享受的折扣就越多。祝你好运！
tom: oh look, we're here now. now anna, i hope you don't mind me saying, but just leave the talking to me. right?
anna: err, well…
tom: oh, madame brown, ciao, great to see you.
trader: what?
anna: monsieur brown. bonjour. i'm anna from tip top trading. this is my colleague tom. thank you for sparing the time to see us.
trader: no problem. did you have a good flight?
tom: it was great. i love those little bottles of wine they give out… i kept a few with me if you fancy a glass of vin rouge?
anna: i think we should sit down and discuss business.
trader: of course.
tom: yeah, yeah, good idea.
anna: now, i believe tutti fruity has offered you a good price but, as i said on the phone, we can beat that.
trader: yes you did.
tom: did you anna?!
anna: but to get this price you've got to buy lots more.
narrator: anna! 你说得太露骨了，要含蓄一些。要让对方主动买更多的塑料水果，而不是你逼 他们买的。
tom: what she means is… our imperial lemons are made with our unique laser curve technology. they are hard wearing and a joy to have on display in any shop window or restaurant.
anna: tom, that's amazing!
tom: i read it on the back of the box.
anna: so, we really feel that we have a product that you'll be proud to display. and to get this fantastic price you just need to place an order of 10,000.
tom: and we can even throw in a free sample of our new perfect peach range.
anna: each lemon comes with a satisfaction guarantee - i know you won't be disappointed.
trader: hmm. it sounds good. ok, i think you have a deal.
narrator: 不错不错。anna, 别忘了让他在合同上签字，还有告诉他什么时候送货。
anna: ok. i would be grateful if you could just sign the contract. we'll get the lemons to you as quickly as we can. tom, do you have a pen?
tom: erm, no actually. it was in my bag yesterday but it's gone… it was a nice, a good one too.
trader: no problem. i have a pen (signs the contract). there you go.
anna: thank you. it was a pleasure doing business with you. we'll get those lemons to you in two weeks' time.
trader: perfect.
narrator: good work. anna 和 tom 的表现都不错。合同签好了，接下来就得实现承诺了。 那在这里，让我们再看看 anna 用了哪些语言来帮助她成功地签下了今天的合同。 thank you for sparing the time to see us. each lemon comes with a satisfaction guarantee - i know you won't be disappointed. i would be grateful if you could just sign the contract. thank you. it was a pleasure doing business with you.
narrator: 真是不枉此行。tom 和 anna 得回伦敦向 paul 报告好消息了！ (back at the airport)
anna: oh no, look, our flight to london is cancelled! it's the last one today. what are we going to do?
tom: well, i guess we're just going to have to stay here for the night. i'll sort out a hotel.
narrator: 看来好事多磨啊！我们下次再见！
listening challenge 听力挑战
tom 建议给法国客户什么样的优惠？ 答案：免费新款 perfect peach 样品
phrases from the programme 节目中出现的短语：
thank you for sparing the time to see us. 谢谢您抽空来接待我们。
each lemon comes with a satisfaction guarantee - i know you won't be disappointed. 每个柠檬都有客户满意保证– 我相信您一定不会失望。
i would be grateful if you could just sign the contract. 请您在合同上签字。
thank you. it was a pleasure doing business with you. 谢谢。非常高兴能和您合作。