bbc english at work episode 22: the smoker 吸烟者
bbc白领工作英语第22集：polite requests 礼貌请求
narrator: 大家好，欢迎回到 tip top 贸易公司。现在anna 刚刚从楼上下来，找仓库经理先生谈话。看上去 anna 有些紧张…
anna: i am. denise says if i speak to him in the wrong way, he might bite my head off!
narrator: 别紧张嘛 anna. 那句话只不过是一个夸张短语意思是他可能有态度强硬，不好说话。
anna: oh!
narrator: 放心，你不会有问题的，只要你使用正确的礼貌用语…还有别忘了微笑!
anna: ok, i will. oh look here i am… (warehouse door opens)
anna: mr ingle, are you there. i’d be most grateful if you could give me some… (sniffing)… oh, what’s that smell… and smoke… mr ingle!
mr ingle: oh, oh (coughs)
anna: mr ingle. you’re smoking!
mr ingle: well… it’s my lunch break… so i’m allowed a cigarette, aren’t i?
anna: really? are you sure?
narrator: anna 别听他的! 在公共场所吸烟是违法的 – 而且也是很危险的 - 你得想个办法制止 他。
anna: oh right. (to mr ingle) mmm, er, mr ingle, you mustn’t smoke… it’s wrong.
mr ingle: says who?
anna: (quietly) err, me?
narrator: anna. 你说话要更有力一些，礼貌的同时要果断。你不妨试试这句话：“请问你不介 意把烟熄灭吧？”‘would you mind not doing that please’?
anna: i’ll try. (to mr ingle) mr ingle, would you mind not doing that please?
mr ingle: why’s that then?
narrator: 你态度仍然不好，是吧? 你需要把你的理由说明白了。你可以这么说：“我觉得你这 样做恐怕违反了公司政策吧。” ‘i’m afraid it’s against company policy’…你来试 试看。
anna: mr ingle… i’m afraid it’s against company policy. and… it is actually against the law to smoke here… and… it’s not a nice smell, is it?
mr ingle: it smells ok to me.
anna: well, i’m sorry to have to ask you this but you need to put it out.
mr ingle: put what out – that cat?!
anna: no. you need to extinguish your cigarette… please.
mr ingle: says who?
anna: well, i’m sure your team wouldn’t like to see you breaking the law and besides, it could cause a fire. that would be awful.
mr ingle: yeah, i suppose it would.
anna: i could get you some nicotine gum if you like?
mr ingle: no, it’s ok. i’ll stub it out… as you asked so nicely.
anna: thank you mr ingle. we’ll keep it a secret this time, but please don’t do it again. i’m afraid it’s just not permitted on company premises.
mr ingle: whatever!
anna: oh and mr ingle, i still really like your overalls. bye!
narrator: 干得不错 anna. 你对 ingle 先生吸烟这件事处理得非常好，即冷静又有说服力。希 望他别重蹈覆辙。
anna: i hope not. i hate the smell of cigarette smoke. but i never got to ask him about stock management.
narrator: 也许还是留到下次见面再谈工作吧? 到此为止 anna 的这一天很不容易啊！她讲话坚定有力终于说服了 ingle 先生。我们 不妨在回顾一下她使用的礼貌短语: would you mind not doing that please? i’m afraid it’s against company policy. i’m afraid it’s not permitted. sorry to have to ask you this but…
(footsteps & door opens)
paul: ah anna, there you are… (sniffing) have you been smoking?
anna: no!
paul: you smell of cigarette smoke. look, i know you’re under pressure – but smoking in the building is not permitted.
anna: bbbut…
paul: we take this very seriously. you had better step in to my office and we’ll talk about this.
narrator: 糟糕了！ anna 遇到麻烦了。希望她能够澄清自己消除误会，不过那就意味着她得把 ingle先生吸烟这件事告诉老板了，那可不是件容易的事儿。下次看分晓喽! bye!
listening challenge 听力挑战:
what other word does anna use to mean ‘put out your cigarette’? anna 用的是哪个词表示把烟熄灭？
(answer答案: to extinguish.)