bbc english at work episode 19: the open window language used to explain a misunderstanding
bbc白领工作英语：敞开的窗户，如何解释误会
narrator: hello, 今天可真是有点儿冷啊！
anna: hi denise!
denise: good morning anna.
anna: brrr... it’s so cold in here.
denise: the window was left open overnight.
anna: my papers have been blown everywhere.
denise: mine too! tom was the last one here last night – it must've been him who left the window open.
anna: brrr.... right then, to work! oh, there's a note from paul, it must've fallen off my desk: 'i would like your ideas on our stock management system for our new laser-curve fruit range, so we know we can keep up with demand. please write me a couple of pages of suggestions and leave it on my desk. i'll be back this afternoon.' wow! i have to come up with ideas for a stock management system! gosh, where do i begin?!
tom: good morning.
anna: morning!
tom: hey, my certificate for plastic pear salesman of the year is on the floor!
anna: right... stock management systems... stock-up on your laser-curved lemons … my first idea is to calculate the total…. later…
narrator: anna 写完了她的报告，放在了paul 的办公桌上，可是没这么简单。er, anna 这有 点儿问题。
anna: oh?
narrator: 我来教你几个短语，你可以向别人解释出了错儿。 i think there's been a misunderstanding. 意思是我想这里可能有点误会。
or: there's been a bit of a mix-up. 这出了点儿错。
anna: but what misunderstanding? what mix-up?
narrator: 你还可以说： let me explain what happened, 让我解释一下发生了什么事情。
anna: but
paul: ah, good afternoon everyone.
all: hello.
paul: tom, this is an excellent piece of work!
tom: sorry?
paul: these are by far the best ideas you've ever had.
tom: i don't understand.
paul: our stock management system!
tom: can i see? ... but, that's not mine.
paul: eh?
anna: i think there's been a misunderstanding. i did it. paul+
tom: you?
anna: i got your note paul, here.
paul: no, no, that note was for tom.
anna: oh, then there's been a bit of a mix up.
tom: did you take that note from my desk?
anna: no, no!
tom: i suppose you threw my pear salesman certificate on the floor at the same time too!
anna: i didn’t! let me explain. the wind must have blown the note for tom under my desk.
denise: tom left the window open overnight. our papers were blown all over the place.
paul: i see, well, golly gosh. in that case, well done, anna! excellent work, even though you weren't meant to do it. and tom, your ideas are still welcome of course. thanks.
anna: sorry tom.
tom: what? oh, i'm not bothered. i've still got some great ideas in my head anyway.
narrator: yeah, right! 让tom 自己去琢磨他的伟大计划吧。我们来看看 anna 刚才用到了那 些短语来解释误会。
i think there's been a misunderstanding.
there's been a bit of a mix-up.
let me explain what happened.
看来，这个错竟然还让anna 有机会显示了一下她的能力，paul 对她的能力很佩服。 说不定会有新的机会呢．好了，我们下次节目再续！
listening challenge 听力挑战
tom在地上找到了他的一份证书，是什么证书呢？
答案：塑料梨子全年最佳销售员