bbc english at work episode 5: the queen of sheba, polite requests
bbc白领工作英语第5集：denise生气了，礼貌的请求
narrator: 欢迎回到我们的节目。这还是 anna 在 tip top 贸易公司上班的第一个周，这家公司 是英国最大的水果模型批发商。 how is it going anna?
anna: everything's still so new to me. i keep needing to ask people for help!
narrator: well, that's only natural at the beginning. 注意在请别人帮忙时应该使用像 would 和 could 这样的礼貌用语；当然也要用 please。不过千万要注意你说话的语气和神态务必要谦虚和有诚意。
anna: er, ok.
paul: hello anna!
anna: oh hi, paul!
paul: i was wondering if you could do something for me?
anna: yes of course.
paul: would you be able print out a file for me? it's a document on cbl – convincing bananas limited – they're one of our suppliers. the file should be on the system and could i have it in the next ten minutes please, as they're on their way here for a meeting?
anna: yes. oh no, i've no idea how to find it! tom...?!
tom: er, ask denise. she should know.
anna: ok, thanks tom, i'll ask her.
denise: (on the phone to sharon) i'd warned her, you know, i said 'victoria, if you don't change your hairdresser…'
anna: denise?
denise: one day you'll. hold on a moment. anna?
anna: please email me the background file on cbl.
denise: er!
anna: thank you.
denise: (on the phone) who does that girl think she is?... anna... new girl... i told you about her... yes with the saucepans, that's the one. she's only been here five minutes and she's already acting like the queen of sheba...
anna: oh and denise, please send it to me within five minutes, paul needs it soon. thank you.
denise: well honestly!
tom: he he, good to see who's the boss, eh denise?
denise: really!
narrator: er, anna, 我想你得罪denise了? you've upset denise!
anna: upset denise?
narrator: 你刚才在请 denise 帮忙的时候不是很礼貌。 you were a bit rude anna!
anna: was i?
narrator: 别忘了我是怎么说的 – 请别人帮忙，仅仅说 please 是不够的，弄不好让人听起来反而 很不礼貌。
anna: oh.
narrator: 与其说 please send me the file, 不如试着这么说 could you possibly send me the file? 或者 would you mind sending me the file?
anna: oh! english is so confusing! i'll try to remember that. oh no, the printer isn't even set up! tom...?
tom: yeah?
anna: please help me with - i mean, could you possibly help me with the printer?
tom: er... i need to finish this email to a very important new client.
anna: but it's really urgent. would you mind writing your email later?
tom: okay, since you asked so nicely. let's have a look...
narrator: 还好。 anna 及时理解了怎么用 could 和 would 这两个词来请别人帮忙。让我们再 来听听着使用这两个词的例句。
paul: i was wondering if you could do something for me?
paul: would you be able print out a file for me?
paul: could i have it within ten minutes please?
anna: could you possibly help me with the printer?
anna: would you mind writing your email later?
narrator: 打印机好像没问题了。不过anna 和denise 能和睦相处吗？该不会从今以后变成敌人 了吧？
denise: really! 'denise do this! denise do that!' i'm telling you sharon, i've almost had enough! i get treated like i'm some kind of servant!
· 听力挑战 -答案:
tom 因为什么原因不能帮助 anna 解决打印机的问题?
tom 说他需要发一些重要电子邮件。