打电话进来：
is yang there? (最常用)
is yang around? (次常用)
hello, may i speak to yang please?
hello, can i talk to yang please?
如果正是本人：
this is he. (男的)
this is she。(女的)
this is kun-lin ( 你的名字) speaking。
you are speaking to him. (her)
you are talking to him。
如果是别人：
hold on. (最常见)
i'll get him, hold on please。
hold on, let me see if he is here。
one moment please。
如果他正好不在：
no, he is out. (最常见)
no, he is not here. may i take a message?
no, he is not in。
no, he is not available。
no, he just went out, he will be back in 30 minutes。
如果他要找的人不在：
do you know when he will be back?
do you know where he is going?
do you know where i can reach him?
do you know his office number? (or work place number)
回答：
no, i am sorry, i don't know! (50%)
i have no idea. (49%)
yes, his number is 404-123-4567.
如果要留言：
may i leave a message?
回答：
sure, go ahead。
hold on, let me get a pencil and paper。
打错电话：
is this wachovia bank?
回答：
no, i am afraid you have the wrong number。
what number did you dial?
what number are you calling?
结束对话：
thank you, have a good day。
听不清楚时：
pardon?
excuse me?
i am sorry?
say again?
say what?
come again?