公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，mr lefere 来造访 mr ballito 了。且看rose如何处理。
mr lefere: good morning.
rose: good morning. can i help you?
mr lefere: er, yes. i have an appointment with mr ballito at a quarter past ten.
rose: may i have your name please?
mr lefere: paul lefere… from the international hotel group.
rose: thank you. please take a seat, mr lefere, and i'll phone mr ballito's office.
(dials)
opal: mr ballito's office.
rose: hello, opal. this is reception. mr lefere is here for his 10:15 appointment.
opal: oh yes rose. mr ballito's expecting him. he is in room 9 on the first floor.
rose: thanks. (replaces phone) mr lefere, would you please go up to room 9 on the first floor. mr ballito's expecting you.
mr lefere: room 9 on the first floor.
rose: that's right. the stairs are on the left.
mr lefere: thank you.
（天天英语 英语点津 annabel 编辑）