有时，一些访客为了业务上的事情来造访，却又不知道该和公司的哪位负责人去谈。这时候前台就不只负责接待的任务了，还要根据他对公司的了解，将访客领去见合适的负责人。我们来看看rose是如何处理这种情况的吧。
mr sing: excuse me. is this modern office ltd.?
rose: yes, that's right. can i help you?
mr sing: well, i'd 'like to see the director about contracts for office furniture. here's my card.
rose: thank you. (reading card) mr sing. have you an appointment, mr sing?
mr sing: er... no, i'm afraid i haven't.
rose: well, the sales manager usually deals with contracts. that's mr shelli.
mr sing: oh, is it possible to see him now?
rose: just a moment please. i'll phone his secretary to see if he's free. please take a seat.
mr sing: thank you.
(dials)
maria: mr shelli's office.
rose: hello maria. rose here, reception. i have a mr sing here. he wants to know about office furniture contracts. is mr shelli free to see him?
maria: yes, he is. in fact, he's in his office, now. his 10:15 appointment was cancelled. send mr sing up.
rose: right. (replaces phone) mr shelli is free, mr sing. please go up to his office. it's room 3 on the second floor.
mr sing: room 3 on the second floor.
rose: that's right. the stairs are on the left… or there' s a lift at the end of the corridor.
mr sing: second floor... i think i'11 take the lift.
（天天英语 英语点津 annabel 编辑）