上班族急用英语口语话题2-44：询问投诉与索赔（mp3+lrc）

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[00:00.00]44. 投诉与索赔
[00:03.08]当我取出时，发现它破了。
[00:06.27]When I took it out, I discovered it was broken.
[00:12.65]你真该想点儿办法了。
[00:15.49]You really ought to do something about it.
[00:17.71]我要退货。
[00:19.60]I want to return this.
[00:25.26]对蒙受的损失，我们要求索赔460美元。
[00:31.96]We have to ask for a compensation of $460 to cover the loss incurred.
[00:31.96]这件事你们打算怎样办？
[00:35.25]What are you going to do about it?
[00:37.63]我要求退还这台新电脑的钱。
[00:41.25]I demand my money back on this new computer.
[00:44.04]你确定在使用前读过全部说明了吗？
[00:48.89]Are you sure you read all of the direction before trying to use it?
[00:52.74]你说可以免费为我们保修两年。
[00:57.01]You said you would serve it at no additional charge for two years.
[01:01.10]你说过免费修理，就要说到做到。
[01:05.50]You promised me free service calls and I expect you to follow through.
[01:09.99]我对我们犯的错误郑重道歉。
[01:13.79]I apologize for the mistake we made.
[01:16.41]我希望能公正地解决这件事情。
[01:20.47]I hope we'll solve this matter fair and square.
[01:23.39]如果是我们的过错，我们肯定要纠正。
[01:27.88]If it's our fault，we'll certainly put the matter right.
[01:31.24]它有什么毛病？
[01:33.68]What's wrong with it?
[01:35.27]我们很快就可以把它弄好的。
[01:38.71]We'll soon fix it.
[01:40.30]我能为你效劳吗？
[01:43.24]What can I do for you?
[01:45.03]你有发票吗？
[01:47.12]Have you got the receipt?
[01:48.92]我坚决要换一件好的T恤。
[01:52.44]I insist on exchanging it for a T-shirt in perfect condition.
[01:56.71]我们经理不在办公室。
[01:59.69]Our manager is not in his office.
[02:02.21]这台录音机坏了。
[02:05.12]This recorder doesn't work.
[02:07.25]你方货物的质量与价格太不相称了。
[02:12.07]The quality of your goods is very poor in proportion to the price.
[02:16.11]你有没有可靠的证据？
[02:19.19]Have you any reliable evidence?
[02:21.69]您有什么证据来证明您的索赔是合理的？
[02:26.26]What evidence do you have to justify your claim?
[02:29.56]索赔证据不充分。
[02:32.59]The claim is not well supported by facts.
[02:35.51]我们必须就质量不合格向您提出索赔。
[02:40.19]We have to lodge a claim against you for inferior quality.
[02:44.01]我们从你方购买了 1000套化工仪器，其中有40多套不符合质量要求。 
[02:52.11]We bought 1000 sets of chemical instruments from you, but more that 40 are not up to the standard.
[02:58.80]你方应对因延误装运而导致的所有损失负责。
[03:04.66]You should be responsible for all the losses resulting from the delayed shipment.
[03:09.54]我们对此没有责任。
[03:12.72]We can't hold ourselves responsible.
[03:15.31]我们可以退钱。
[03:17.75]We can give you a refund.
[03:19.92]你方上次装运的货物如此令人不满意，我真是感到十分惊讶和遗憾。 
[03:27.74]We are compelled to express our surprise and disappointment at finding the goods contained in your last shipment so unsatisfactory.
[03:37.78]由于这一延误带来的任何损失都应由你方承担。
[03:43.70]We shall hold you responsible for any loss, which may occur through this delay.
[03:49.37]到底发生了什么事情？
[03:51.72]What on earth happened?
[03:53.97]我们保留向你方索取赔偿货物受损的权利。
[03:59.24]We reserve the right to ask compensation from you for any damage on the goods.
[04:03.98]很遗憾通知你方货物与样品不符。
[04:09.36]We regret to inform you that the goods are not in accordance with your samples.
[04:14.36]您建议怎么赔偿？
[04:17.21]What remedy would you suggest?
[04:20.03]很遗憾通知你,我从贵处购买的机床操作不灵。 
[04:26.18]I' m sorry to tell you that the machine tools I purchased from you do not work well.
[04:30.83]那不是很具体的答复。
[04:33.95]That's not a very concrete answer.
[04:36.21]你们会全额赔偿，不是吗？
[04:40.68]You'll compensate fully, won't you?
[04:43.40]上个月收到的货我们不满意。
[04:47.95]We are unhappy with the consignment we received last month.
[04:51.33]我们不能退钱给您，因为您已经用过了。
[04:56.17]We can't give your money back because it has been used.
[05:00.63]很遗憾通知你方，你们发来的货不令人满意。
[05:05.35]We regret to inform you that the goods forwarded to us are in unsatisfactory state.
[05:11.46]很抱歉我们不能接受你方的索赔。
[05:15.47]We regret our inability to accept your claim.
[05:19.02]我们只得将这批次货退还给你们,你们须支付相应的费用。
[05:26.28]We have to return the defective goods to you for replacement at your expense.
[05:31.29]因为我们对你们的公正充满信心，我们留给你提出解决方法的机会。 
[05:38.71]We leave it to you to suggest a solution and we have full confidence in your fairness.

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上班族急用英语口语话题2-44：询问投诉与索赔（mp3+lrc）