情景美国职场英语口语对话 Chapter 6 Unit 7 投诉索赔（MP3+lrc）

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[00:05.82]Unit 7 Conversation 1	第七单元  对话一
[00:09.90]Mr. Wilson: I'm afraid I've a complaint to make,	威尔森：恐怕我要投诉，
[00:11.86] which is about the goods we ordered last week.	是关于上周我们 所订购的货物。
[00:14.61]Janice: What is it?	贾尼斯：是什么问题呢？
[00:15.93]Mr. Wilson:I will explain the problem briefly.	威尔森：经过检查发现，
[00:18.36]We found in the examination that 35% of the goods have damaged.	35%的货物都损坏了。
[00:23.68]Janice: Really? That's something unexpected.	贾尼斯：真的？这可真是出乎意料的。
[00:26.78] You see, all our exports are strictly inspected before shipment.	您 知道，我们所有的出口商品在装 运前都经过严格的检验。
[00:31.53]The goods were in perfect condition when they left the port.	那批货 从港口启运时，情况很好。
[00:35.25]Mr. Wilson: Here's the survey report issued by the China Commodity Inspection Bureau.威尔森：我这里有一份中国商品检验检测局出具的检验报告。
[00:40.38]According to the report,	根据报告上 的鉴定，
[00:41.76] the damage was caused by poor packing.	破损原因是包装质量太 差。
[00:44.91]Our surveyors also discovered some cracks on the surface of a number of other cases.我们的商检人员还发现其他不少的木箱表面有裂缝。
[00:52.50]Janice: Our goods are well-examined before shipment.	贾尼斯：我们的货物装运之前都是经过严 格检验的。
[00:55.42] I'm afraid the losses must have occurred on route.	恐怕是运输途中不小 心造成的吧。
[00:59.43]Mr. Wilson: Please look into the matter and solve the problem immediately.	威尔森：请你们进行调查，并立即予以解 决。
[01:03.49]Janice: We will check with the parties concerned right away.	贾尼斯：我们会立即向有关方面查询。
[01:07.60]Conversation 2	对话二
[01:09.77]Janice: Mr. Wilson. We very regret the mistakes in goods.	贾尼斯：威尔森先生，
[01:13.39]I am very sorry and we are responsible for the mistake.	我们对于货物中出 现的错误感到很抱歉。这次的差 错我们负责，非常抱歉。
[01:17.44]Mr. Wilson: We have no choice but to hold you	responsible for the loss we sustained.威尔森：对于所逍受的损失，我们不得不 要求你们负责。
[01:22.31]Janice: The first problem is supposed to be solved after the investigation.贾尼斯：第一个问题调查[楚之后才得以解决。
[01:27.09]About the second problem, I admit it's our fault,	第二个问题，我承认是我 们的失误，
[01:30.24]so we will exchange all merchandise that falls short of our sample.	我们会无偿调换所有与样品不符的货物。
[01:34.51]Mr. Wilson: Well.I hope there won't be such things.	威尔森：好。我希塑这样的事情不会再发生。
[01:38.09]Janice: I can assure you that such a thing today 贾尼斯：我可以保证这种事情
[01:39.87]will never happen again in future delivery.	再也不会发 生。我们已经制定计划
[01:43.10] We hanve made the plan to improve the package of our exported goods.	以加强我 们出口货物的包装质量。

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情景美国职场英语口语对话 Chapter 6 Unit 7 投诉索赔（MP3+lrc）