情景美国职场英语口语对话 Chapter 6 Unit 8 售后服务（MP3+lrc）

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[00:06.12]Unit 8 Conversation 1	第八单元  对话一
[00:09.90]Customer: Hello, is that Pineapple Computer Company?	顾客：你好，是Pineapple电脑公司吗？
[00:12.96]Janice: Yes. What can I do for you?	贾尼斯：是的。有什么可以为您服务吗？
[00:15.49]Customer: Excuse me,	顾客：你好
[00:16.55] may I speak to the person who is in charge of the service center?	请问我可以和售后服务的负责人说话吗？
[00:19.82]Janice: Hold on, please.	贾尼斯：请稍等。
[00:21.03] Allow me to find the person.	让我帮您找这个人。
[00:23.44]Tom: Hello, this is Tom, who is the very person you would like to talk to.汤姆：您好,我是您要谈话的人，我叫汤姆。
[00:27.87] Anything I can do for you?	您有什么事吗？
[00:30.42]Customer: About one year ago,	顾客：我们公司一年前
[00:32.00]our firm bought 100 sets of computers from your sales department.	从你们销售部买 了 100台电脑。
[00:37.32]They worked perfectly until two weeks ago.	这些电脑一直到 两周前都是运作止常的，
[00:40.29] We hadn't complained about them but recently they are not performing properly.	我们没有什么异议，但是最近运行不正常了.
[00:45.69] I wonder whether you can have them repaired.	我想问你们能否将其修好。
[00:48.97]Tom: Can you tell your problem now?	汤姆：您能说明一下您的问题吗？
[00:51.51]Customer: Some of them have unclear image on the screen.	顾客：一些机器屏薛模糊，
[00:54.74]And others have something wrong with the mousse.	而另一些则 是鼠标不好用了。
[00:58.55]Tom: I got it.	汤姆：我明白了。
[00:59.63]I'll send several technicians to your factory to solve the problem.	我们会派出技术人员去贵公司解决问题。
[01:04.04]Customer: Thank you very much.	顾客：谢谢。
[01:07.88]Conversation 2	对话二
[01:10.03]Customer: How about the repair fee?	顾客：修理费是如何收取呢？
[01:11.59]David: It's for free,	because your computers are still in the period of guarantee--two years.大卫：我们的电脑保修期是两年，保修期内维修都是免费的。
[01:17.65]Customer: Great!	顾客：那太好了！
[01:18.14]When can your technicians come to our factory?	你们的技术人员什么 时候能来我们工厂？
[01:21.96]David: They are working in another factory to provide maintenance right now.	大卫：眼下维修人员在另一家土厂进行 维修，
[01:25.81] Let me call them and see whether they have solved the problem.我打电话和他们联系一下，看他们是否已经排除了故障。
[01:29.08]Please wait a moment.	请 等一下。
[01:31.03]David: I've just contacted our technicians.	大卫：我刚刚与我们的技术人员取得了联系，
[01:34.03]They say they can go to your factory tomorrow afternoon.	他们说明天下午可以去你们工厂。
[01:37.39] Can you tell me your factory's address,	您能告诉我贵厂的地址 吗？
[01:39.47]so they can find you easier?	那样他们可以更加容易找到你们。
[01:41.83]Customer: That's wonderful.	顾客：太好了！
[01:43.12] I appreciate your efficiency and cooperation.	感谢贵中心的高效与合 作。
[01:46.35]David: To provide the customers excellent after-sales service is our motto.	大卫：向顾客提供优质的售后服务是我 们的座右铭。
[01:51.45]Please wait for our maintenance staff in your factory tomorrow afternoon.	您明天下午可以在 工厂等我们的维修人员，
[01:55.86] They will be there on time.	他们会 准时抵达的。
[01:58.10]Customer:Thank you again!	顾客：再次感谢！

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情景美国职场英语口语对话 Chapter 6 Unit 8 售后服务（MP3+lrc）