巧嘴秘书英语口语对话对外事务Unit 14：处理投诉

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[00:01.78]Unit 14 	第十四单元 处理投诉
[00:07.60]Conversation 1	会话 1
[00:11.36]A:Good morning, sir. Can I help you?	 早上好，先生，有什么需要帮忙的吗？
[00:13.58]B:I'd like to speak to the manager, please.	 我想找你们经理谈谈。
[00:16.24]A:Our manager has been out. What can I do for you?	 我们经理已经出去了，我可以帮你吗？
[00:19.38]B:Yesterday I bought a computer from your company, but it doesn't work today.	 昨天我从你们公司买回一台电脑，但是今天就坏了。
[00:23.93]A:So you are saying you turn on the computer and see nothing?	 你的意思是你把计算机打开后什么也看不见？
[00:28.25]B:Yes. The computer is on, but nothing shows on the screen.	 是的，计算机已经打开，但是显示器上什么都没有。
[00:32.62]A:From the sound of It, I would say that you have a larger problem than just the monitor. It can be anything inside the computer.	 这么说，我想你的问题比较大，不只是显示器的问题。可能是计算机里面的什么地方出毛病了。
[00:41.41]B:Well, whatever it is, I need this computer to work.	 唔，不管是什么问}，我要求把这台计算机修好。
[00:44.81]A:Is there any way you could bring It in to be looked at? If not, out repairman can come to you.	 你能不能把它带来，让我们看一看？要不然，我们的维 修人员可以到你那里去。
[00:51.69]B:l would prefer If he comes here.	 我倒愿意他去我那里。
[00:53.96]A:No problem. Where are you located?	 没问题。你的地址？
[00:58.51]Conversation 2	会话 2
[01:00.67]A: Hi,just received the shirt I ordered,but ifs the wrong color. 	 你好，我刚收到了我订的上衣，但颜色不对。
[01:06.07]B : What's your order number?	 请问您的订单编号是……？
[01:07.82]A: 84950234.	84950234。
[01:11.81]B:You ordered a long-sleeved polo shirt in forest green. Size large.	 您订了一件墨绿色长袖马球衫，大号的。
[01:16.89]A:Thafs right. But the shirt you sent me is dark blue.	 没错。但你们寄给我的是深蓝色的。
[01:21.33]B : Really? I'll send you a replacement right away. Just send us the shirt back and well credit your credit card for the post-age.	 真的？我马上给您换货。请将上衣寄还给我们，我们 会通过您的信用卡退还您寄还时的邮资。
[01:29.54]A : When will I receive the new shirt?	 我何时能收到新的上衣？
[01:31.08]B : In about 3 working days.	 约三个工作日后。
[01:33.36]

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巧嘴秘书英语口语对话 对外事务Unit 14：处理投诉

巧嘴秘书英语口语对话对外事务Unit 14：处理投诉